All Goods supplied by Phoenix are warranted free from defects for a minimum of

12 monthsfrom the date of supply.

This warranty does not apply to any defect in the Goods arising from fair wear and tear,

Wilful damage, accident, negligence by the Customer or any third party, use otherwise than or any alteration or repair carried out without approval in writing.

 Advice of damage, delay, non-delivery or partial loss of Goods in transit, or that the Goods supplied to the Customer develop a defect while under warranty, or that the Customer has any other complaint about the Goods, must be notified to Buy Safes Online in writing within 3 days of delivery or performance (or, in the case of non-delivery, within 28 days of despatch of the Goods) and

any such claim must be made in writing to the address on our contact page within 7 days of delivery or performance (or, in the case of non-delivery, within 12 days of despatch). All other claims must be made in writing to Buy Safes Online within 14 days of delivery or performance.

Buy Safes Online shall not be liable in respect of any claim unless these requirements have been complied with except in any particular case where the Customer proves that:

  • It was not possible to comply with the requirements and
  • Advice (where required) was given and the claim made as soon as reasonably possible.

Buy Safes Online shall not be liable for indirect loss or third party claims occasioned by delay in delivering the Goods or for any loss to the customer arising from such delay whether as a result of Buy Safes’ negligence or otherwise.

 Without prejudice to clause 10.2 above but subject to clause 10.6 below, where the Goods are defective for any reason, including negligence, Buy Safes Online’s liability (if any) shall be limited to:

Replacing the Goods:

  • Rectifying such defects at its own expense


Granting the customer a full or partial refund or credit note for the appropriate part of the purchase price; in which case Buy Safes Online shall have no further liability to the customer.

Buy Safe’s Online shall not be liable to the customer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for:

  • Any consequential loss or damage (whether for loss of profit or otherwise),
  • Costs
  • Expenses or other claims for consequential compensation whatsoever

and whether caused by

 Its negligence, employees or agents or otherwise) which arise out of or in connection with the:

  • Supply of the Goods and/or the Services or their use or, except as expressly provided in these conditions; and/or
  • Any sum exceeding £500,000 in respect of any single incident or series of connected incidents.